FAQ's ( Frequently Asked Questions )

About BuyOnline.lk

Q: What is BuyOnline.lk?

A: Please click here to visit about us page.

Q: Where is BuyOnline office located?

A: Please click here to visit where to buy page.


Q: Is my personal information shared with anyone?

A: Your personal information is kept completely confidential and we do not share your personal information with third parties. You do not need to disclose your personal information to others when you shop on BuyOnline.lk

Q: Am I protected while making online payments with BuyOnline.lk?

A: Yes, BuyOnline.lk is 100% safe. BuyOnline.lk and its gateway partners use the latest encryption technology to ensure your credit/debit card number is encrypted so that it cannot be read as the information travels over the Internet.

BuyOnline.lk has a secured digital certificate from GlobalSign - Trusted Site Seal that re-assures that site's identity has been verified and that it is secured with SSL.

Shopping on BuyOnline.lk

Q: How do I shop on BuyOnline?

A: Shopping on BuyOnline.lk is really easy. Please click here to visit how to place an order page.

Q: Can I come to your office and pay by cash or credit card?

A: You can buy selected products from our office and pay by cash or your credit card. it is advisable to place orders and pay online to enjoy our speedy services.

Q: Can I place an order through phone call?

A: Yes. You can place your order through a phone call. Same time we recommend you to ensure to use accurate phone numbers are used, as declared in our site.

Q: Do your products come with guarantee/warrantee details?

A: BuyOnline.lk guarantees 100% customer satisfaction, security, quality, support and value for money. All products sold on BuyOnline.lk are original and covered under fixed period manufacturer warranty for hardware or software issues, wherever applicable. Please read the product page carefully for more details.


Q: What are the different modes of payment on BuyOnline.lk?

A: Please click here to visit how to pay page.

Q: Are there any hidden charges (VAT or Sales Tax) when I make a purchase on BuyOnline.lk?

A: There are zero hidden charges when you make a purchase on BuyOnline.lk. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Delivery charges may be extra depending on some products. Most of items come with FREE Delivery.

Q: What is COD?

A: COD refers to Cash On Delivery. It doesn’t matter if you don’t want to use your credit/debit card or use internet banking. You have the option of paying for the purchase at your doorstep. Just place your order and make cash payment upon the delivery of your order.COD facility is valid only for selected main cities in Sri Lanka.

Q: Can I pay cash on delivery for every product I buy on BuyOnline.lk?

A: The cash-on-delivery option is not available on all products. It is available for selected products and delivery areas only.


Q: What are the delivery charges?

A: Delivery charges are depending on products and delivery areas. Most of items come with FREE Delivery.

Q: What is the estimated delivery time?

A: For items listed as "In Stock", BuyOnline.lk will mention the delivery time as 6 to 48 business hours. (In areas where standard courier service is available)

For items listed as "PreOrder" items are expected to be released soon and can be prebooked for you. The item will be shipped to you on the day of its official release launch and will reach you in 2 to 4 business days. The PreOrder duration varies from item to item. Once known, release time and date is mentioned.

Q: Do you ship outside the Sri Lanka?

A: Unfortunately, for the time being our services are restricted to Sri Lanka only.

Q: Can I place an order from outside of Sri Lanka and select a shipping address in Sri Lanka?

A: Yes, of course. You can place orders from outside of Sri Lanka and select a shipping address in Sri Lanka.

Cancellations, Returns and Refund

Q: How I cancel my order?

A: Please contact our customer care officer to cancel your order.

Q: What are the Terms and Conditions for return, replace and refund?

A: Please click here to read our return and replace policy page.


Q: What is this shopping cart?

A: Shopping cart is a basket where you can accumulate all your products and pay the grand total at the time of check out just like you do in your nearest shopping mall.

Q: What is checkout?

A: Check out is the last step of your buying process. At this step you will require to make your payments.

Q: Why do I need a billing address?

A: when the customer needs to deliver item/s to a different destination it is necessary to identify order placement address (billing address) and receiver's address (delivery address.